The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We accept all customer requests, whatever they are in the required sizes, shapes and colors. We can weave a carpet for you that you want, just contact us
We can provide you with a sufficient number of carpets in their shapes and colors, as well as the areas where the carpet is woven
It is preferable to dry-clean the carpets, as there are some carpets, and if you wash them with water, they lose the bright colors and may spoil them.
In most cases, we put in the lists included in our store the majority of the sizes requested by customers, and if you do not find the required size, you can contact us
After we finished weaving the rug by hand, we dry clean it very carefully, then pack it well and send some gifts to customers.
We ship our products with the best companies with tracking numbers. Shipping may take 5 to 12 days