Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

We accept all customer requests, whatever they are in the required sizes, shapes and colors. We can weave a carpet for you that you want, just contact us

Wholesale availability

We can provide you with a sufficient number of carpets in their shapes and colors, as well as the areas where the carpet is woven

Care instructions

It is preferable to dry-clean the carpets, as there are some carpets, and if you wash them with water, they lose the bright colors and may spoil them.

Sizing details

In most cases, we put in the lists included in our store the majority of the sizes requested by customers, and if you do not find the required size, you can contact us

Gift wrapping and packaging

After we finished weaving the rug by hand, we dry clean it very carefully, then pack it well and send some gifts to customers.

Shipping

We ship our products with the best companies with tracking numbers. Shipping may take 5 to 12 days

Legal imprint